The Importance of Communication Skills for Working Globally

chillibreeze writer — Sheela Ebenezer

Good communication is very essential to succeed in any business. The purpose of communication is to send a message to someone in a clear manner. Since companies have branches across the globe and many companies have international clients, effective communication plays a major role in the development of the company. A sender has successfully conveyed his idea or information to a receiver only when the receiver understands the same information.

The key reasons for job success are good written and oral communication skills. In order to effectively communicate with colleagues abroad, an employee must have very good communication skills for writing emails, attending conference calls, and conducting meetings. It is extremely important to put forth the right ideas to the concerned people in an organization; hence clarity of speech is crucial while conducting meetings with clients. While writing official emails, care should be taken to write in a clear, crisp, and concise manner without spelling mistakes. In case the email is too lengthy and unstructured, there are chances that the reader can misunderstand the information.

In the global workplace, organizations and businesses should focus on having strong intercultural communication. Since the world has become smaller with advancement in technology, we are now working with people across the world. It is important to know that different countries follow different work practices, conduct business differently, think differently, and have different expectations. In order to expand business ventures, people need to have good communication skills. To achieve the goals of an organization, the employees need to understand the requirements and culture of the client, so that they can interact efficiently and have a smooth business transaction.

Since competition is so high in the global market today, communicating information with accuracy plays a vital role in having an edge over other competitors. Clients need to get important information in an accurate manner without delay. This involves communicating the right solutions at meetings, conference calls, and seminars. As there are various vendors competing to get business from a client, a vendor company who puts forth accurate information to a client with minimal delay will get the business deal. No client will want to waste time clarifying ambiguous data.

People with effective communication skills have certain competencies and advantages. They can work well with people of other cultures, help promote the sales of a product, and establish business processes worldwide. They will know how to tactfully overcome difficult crises such as dealing with irate international customers. The BPO industry in India trains their employees on soft skills and customer management. Several international call centers recruit employees with excellent communication skills because these employees can effectively perform their role and bring in more business for the organization. The IT sector requires many of their employees to travel to other parts of the world. This is where professionals with good communication skills and good technical skills help in the growth and establishment of a business.

Building a good relationship with people from other cultures helps promote business. This could open new doors for other business ventures. When an international client is impressed with the services of a vendor company, there is a high probability that the client could come back with more projects. Clients observe the business process from start to end. They observe the way information is presented in emails, power point presentations in meetings, how conference calls have been handled and the outcome. Thus effective communication plays a major role in the international market. A company that has employees with excellent communication skills has an advantage over other competitors as they are more capable of having successful business transactions with many companies world-wide.

In today’s competitive world, companies are hiring people with good communication skills. It is not enough if one is only technically competent or specialized in a particular domain. It is very essential to have the right communication skills in order to be successful in the global workplace as competition is increasing every day. To have the right communication skills to work in a global workplace, people need to understand and research about other cultures.

 

 

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Chillibreeze's disclaimer: This is a contributed article and was published on Chillibreeze in November, 2011. The views and opinions expressed in this article are those of the author(s) and do not reflect the views of Chillibreeze as a company. Chillibreeze has a strict anti-plagiarism policy. Please contact us to report any copyright issues related to this article. The relevance of the facts and figures cited (if any) could change after a period of time.

 

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Related links

The Importance of Communication Skills for Working Globally
Top Ten Skills Needed to be in the Global Workforce
Importance of Learning Cross Cultural Communication Skills in Today's Work Place

 

 

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—About our writer: Sheela Ebenezer has is an Information Sciences engineer and has worked as a technical writer and instructional designer for two years. She has worked on projects for clients such as SAP Education, IBM, Société Générale, SAP Global IT, and Invensys-Skelta. She has completed a course in technical writing from The Writers Block. She has also worked as an HR-Associate in a private company. She is currently based in Bangalore.

 

 

 

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