Customer Service Policy

Chillibreeze offers you the opportunity to buy digital products online and download them immediately. Occasionally, a buyer might face a problem while downloading a product.  Please do not worry if this should happen to you. Just inform us and we will email the product to you. We are here to support your purchase Monday to Friday, India working hours. You can email us at product-sales@chillibreeze.com for any further questions.

At Chillibreeze we strive to provide quality services to our customers and build long lasting working relationships based on trust. If you are dissatisfied in any way with your experience of shopping with Chillibreeze or with the product itself, please tell us. Simply complete the enquiry form at http://www.chillibreeze.com/clientform.aspx. We will address your problem and take action where appropriate.

How to contact Chillibreeze

Online form – The best and fastest way to contact Chillibreeze is by completing our online form at http://www.chillibreeze.com/clientform.aspx. We will get back to you within one working day.

By Post – If you wish to send us a letter, please write to

Customer Services
Chillibreeze Solutions Pvt. Ltd.
Software Technology Park of India,
Lawmali
Shillong, Meghalaya – 793001
India

Refunds

A refund will be made to a customer who has reasonable concerns that the product received did not match the product description. Email us at product-sales@chillibreeze.com to request for a refund, after providing the details of the purchase and the reason for such a request.

Delivery of Product

After placing a formal order for a downloadable product, you will receive an email with a link to the product. If for some reason you are unable to download the file, please email us at product-sales@chillibreeze.com and we will send you the link or the product itself.

Please make sure that our emails are not blocked by your spam guard or forwarded to your Bulk/Junk Mail or Spam Folder.