Getting Technical - Chillibreeze's User
Manual Services
“When you begin work on a manual, the biggest question you face is, who will be reading what I write? Your understanding of your audience can determine whether your manual succeeds or fails.”(How to Communicate Technical Information, Jonathan Price and Henry Korman)
At Chillibreeze, this philosophy guides all our technical writing projects. We understand that high-quality, precise, and specific user documentation is crucial for your product or service to be successful.
Our technical writing team
We take pride in our technical writers who come from diverse backgrounds and are passionate about their area of expertise. Our technical writing team comprises writers who are
- Knowledgeable and experienced subject matter experts
- Able to work independently
- Enthusiastic about communicating effectively through writing
- Able to understand audience needs
How we do it
For all technical writing projects, we follow this step-by-step process:
- Understand the profile and needs of the end user – Who will read the manual? Why do users need this manual? What is the users’ existing level of knowledge about a given product? How should the manual be laid-out for maximum impact?
- Organize information in a manner that facilitates easy access and understanding.
- Make sure users understand the hazards of not using a product correctly.
- Synchronize the values and branding of your organization with technical documents.
- Try out the instructions ourselves to operate a product, to make sure that the user manual is error-free, clear, and grants easy access to the information needed.
- Make sure that the user document is actually useful to the user.
The Chillibreeze repertoire
Our technical writing team has worked on diverse projects such as
- User manuals/instructional guides
- Installation manuals
- Configuration manuals
- Administrative manuals
- Hardware/software documentation
- Procedural documentation
- Online help and support documentation
The Chillibreeze philosophy
At all times, Chillibreeze is committed to a happy user experience by making sure that a product actually works the way its documentation indicates. Further, we use the following principles to ensure clear instruction:
- Keeping it short and simple
- Using action words
- Addressing the user directly
- Using active voice
- Using examples and illustrations for maximum clarity
- Writing in a clear and appealing manner
Go ahead and outsource user manual writing to Chillibreeze. Contact us today to see how we can make our expertise and resources work for your customers.
