If I asked you the mission statement of your company and if you believed in it what would you say? Not all of us remember the mission statement of the organizations we work or worked for. In the midst of our daily work and activities, it gets lost … [Read more...]

Are you a small business and don’t have an easy way to measure customer loyalty? I have found an application tool that I find useful, and you might too. A tool that helps us discover how much our customers love our service, is invaluable. Our CEO had … [Read more...]

Chillibreeze is a company built on values. This sounds like a catchphrase, but it’s not. Being one of Chillibreeze’s first employees, Joanna Budelman, Director of Operations, asked me to talk about the core values that helped create the successful … [Read more...]

I never thought that one day I would become a PowerPoint graphic designer working in Shillong and serving global customers. On the 7 th of April 2014, I made my way to Shillong all the way from Andaman. I was fulfilling my mother’s desire before her … [Read more...]

When you are working in customer service, no matter which industry, customers should be your friends. Why should they be a friend? To quote Sam Walton “There is only one boss. The customer. And he can fire everybody in the company from the chairman … [Read more...]